Refund policy
1. Special Order Nature
Most products are Special Order Goods.
Change-of-mind returns are not accepted.
2. Major Failures
Under Australian Consumer Law:
You are entitled to a refund or replacement for a major failure.
You are entitled to repair or replacement for non-major failures.
3. Incorrect or Defective Goods
If goods materially differ from confirmed invoice specification:
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Notify us within 48 hours
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Provide photographic evidence
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Do not install goods
Remedies may include repair, replacement, or refund as required by law.
4. Transit Damage
Retain packaging and notify us immediately.
Failure to report promptly may affect claim eligibility.
5. Refund Processing
Approved refunds are issued to the original payment method.
Processing times vary by provider.
Non-ACL refunds may be subject to deduction of transaction and banking fees.