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Shipping policy

1. International Supply Model

Most products are sourced internationally from Japan and are Special Order Goods.

Shipping timelines differ from standard domestic retail.


2. Processing

Orders are placed with suppliers only after deposit receipt.

Balance must be paid in full prior to dispatch.


3. Estimated Lead Times

Lead times are estimates only.

Production and freight delays do not constitute grounds for cancellation.


4. Risk & Insurance

Risk transfers once goods are handed to the carrier.

Shipping insurance may be included or offered depending on carrier.

Customers must inspect goods within 48 hours of delivery.


5. Duties & Taxes

International shipments may attract duties or taxes depending on destination.

Unless expressly stated otherwise, such charges are the responsibility of the customer.